Metro Kiosk
Client
Academic Project
Year
2024
Services
Interactive Kiosk
UX Research
Branding
Team / Role
Solo Designer
Description
With Mumbai’s metro system serving millions of daily commuters, the kiosks play a critical role in fare purchase, navigation, and real-time information. However, the existing systems often face usability challenges like language barriers, poor touch response, cluttered interfaces, and low digital literacy among users.
Mumbai transport Kiosk
Creating a user-friendly app and kiosk interface for seamless navigation of Mumbai's transportation system. Solving the challenge of complex route planning and ticketing for commuters, enhancing their travel experience.
User Experience Challenges
and Feedback
The graph data on ridership patterns in Mumbai's public transport reveals fluctuations in daily commuters across diverse modes like suburban trains, buses, taxis, and metro. It showcases areas with high demand, aiding in optimising services and enhancing commuter experience citywide.
Involves thoroughly investigating the journey users undertake when selecting routes, as well as pinpointing any challenges or obstacles they encounter along the way.
The interface follows a clear three-step process:
1. Select Destination → 2. Choose Ticket Quantity → 3. Make Payment.
A visible stepper at the top left helps users track progress and reduces confusion during the ticketing flow.
Destination Selection
The overall layout adopts a map-based UX to reduce the user's learning curve and make the interaction more intuitive.
In the final step, the fare are calculated based on the number of tickets. The interface displays the UPI Details and Card Tap. A graphic on the right side guides the user through the task smoothly.
